Frequently asked questions

General information on the drinking water contamination

Bacterial contamination can cause symptoms as diarrhoea, nausea, vomiting and stomach pain.

If you experience symptoms and are concerned, please contact your doctor.

 

 

Only once we are certain that the water is clean again, the boil-water notice will be lifted.

You can always find the latest information at obs.dinforsyning.dk.

When we lift the boil-water notice, we will let you know if there is anything you need to do before using the water as normal again.

Drinking water and cooking

Bring the water to the boil and keep it boiling for at least 2 minutes before drinking it.

Yes, but this means the water has to be brought to the boil twice, leaving 2–5 minutes between each boil.

Boiled water can typically be kept in the fridge for 1–2 weeks if stored in a clean bottle or container with a lid.

Yes, you can use the water to boil potatoes, pasta, rice and other foods.

No, you should not use the water for rinsing salad, fruit and other vegetables which you will be eating raw. Instead, use cooled, boiled water.

No, the water in coffee machines is not heated for long enough to kill bacteria.

Instead, use cooled, boiled water in the coffee machine.

No, the water in a boiling water tap is not heated for long enough to kill bacteria.

No, the water in vending machines is not heated for long enough to kill bacteria.

No, when baking, the water is not always heated for long enough to kill bacteria. Instead, use cooled, boiled water for baking.

Yes, but the water must first be boiled in accordance with the current recommendations.

No, there’s no need to get water from elsewhere. You can continue to use tap water once you have boiled it. If you prefer, you can also get water from family and friends who are not affected by the contamination.

Household use

No, use cooled, boiled water for washing up.

No, avoid using the dishwasher at home while the water is contaminated. Instead, wash up in cooled, boiled water.

Yes, you can easily do the laundry in your washing machine.

Yes, you can use the water for cleaning. However, use cooled, boiled water to clean kitchen worktops, fridges and similar surfaces that come into contact with food.

Toys, dummies and other items that small children might put in their mouths should also be cleaned with cooled, boiled water.

Yes, you can. However, salad and other vegetables that are eaten raw should be rinsed in cooled, boiled water before eating.

Personal hygiene

No, use cooled, boiled water for brushing your teeth.

Yes, you can wash your hands as normal. However, before cooking, we recommend that you wash your hands in cooled, boiled water.

Yes, you can have a shower and a bath. However, make sure that children do not drink the water.

Pets

No, like humans, pets should only drink cooled, boiled water for as long as the boil-water notice remains in effect.

Technical installations

No, as a general rule, it is not necessary to drain the hot water tank. You can continue to use the hot water for baths and showers until the tank is empty and refills with fresh water.

Once the boil-water notice has been lifted, flush both your cold drinking water system and hot water system for 10 minutes at each tap.